Overview
This Refund Policy applies to purchases related to our games and services, including Dragon Knife, Kong Hero (the “Service”). Items are virtual goods that have no real-world monetary value and cannot be redeemed for cash or transferred outside the Service.
Platform Purchases
If you made a purchase through a third-party platform such as the Apple App Store or Google Play Store, your refund request must be submitted directly to the respective platform provider and will be subject to their refund policies. We do not have control over such transactions.
Eligible Refund Requests
We may consider refund requests under limited circumstances, including but not limited to: unauthorized transactions; technical errors resulting in failed or duplicate purchases; and failure to deliver purchased Items.
Statutory Right of Withdrawal (EU consumers)
If you are a consumer resident in the European Union, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. Please note that under Article 16(m) of Directive 2011/83/EU, this right does not apply to the supply of digital content that has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal — which is the case once purchased Items have been delivered to your account. Nothing in this Policy limits any mandatory consumer right you have under the law of your country of residence.
Refund Application Steps
- Please initiate your refund application within 30 days after the transaction is completed.
- Send your refund request email to our official support mailbox, and clearly provide complete transaction details and refund reasons.
- Our team will review your request and process eligible refunds within 30 days after receiving a valid application.
How to Request a Refund
To request a refund, please contact our support team at [email protected] and include relevant transaction details. We usually respond within 2 business days.
Abuse and Fraud
We reserve the right to deny refund requests if we determine that a user is abusing the refund policy, engaging in fraudulent activity, or violating our Terms of Use.
Chargebacks
We suggest all users communicate with our customer support team first to solve any payment related issues before raising payment disputes.
Refund Processing and Return Method
Refunds will be processed within 30 days and will be credited back via the original payment method.
Contact Information
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:
- Company name
- GEEUNI LTD
- Games
- Dragon Knife, Kong Hero
- Website
- https://gamemart.biz
- Contact page
- https://gamemart.biz/contact/
- [email protected]
- Address
- Victory House, 205 Archbishop Makarios Avenue, 3030 Limassol, Cyprus